I thought this is a legit business but I doubt it now, it looks like they try to make a profit by holding user's money.

I deposited a relatively small amount of BTC, not much but these were literary my only money, they accepted it without a problem, when I tried to withdraw to EUR or to send it to another BTC address, now they claim I need to be verified.

Fair enough, for my country they list national ID as a valid document, I have that, I keep it in front of the camera, good light and all, tried also with all their apps (android, ios, etc), all saying "IdType unauthorized".

I contacted them, they said there is nothing they can do if I cannot verify. I would gladly manually provide the documents to them but they refuse to accept that.

They also told me on a Reddit topic that I should refrain from posting on other mediums about this. Who does that ? Scammers that want to keep scamming other people.

I also saw another user's acount being blocked after he complained about a similar situation and he wrote reviews about this.

I am a honest customer with valid documents and I try to act reasonable to verify my account, yet they refuse to help me and they keep my money.

My ticket id with them: Ticket-ID (289155).