Until today, they always shown the verification as being needed if I wanted to add fiat or use the exchange platform, I only added BTC and withdrawn EUR.

After this, I consider it is best to verify before any transfer, that would mean to be used to always send my ID before anything else, which is not a great habit.

I am unsure they have my ID at this point, the procedure always said it failed; and they never wanted me to send it manually. The verification process did ask me many times to put the ID card in front of the camera, it also asked for microphone access which is not great.