I'll start by saying I've never bothered to check them out up until this topic as it struck a chord. I've never looked at it and really have no interest in finding the best rate at any given moment, call me lazy. I'll just sell here and there as I see fit or find the time. I do remember however being new to the scene and finding tons of lists of provideres in the past and trying to use those lists to find reputable places to do business. Unfortunately a lot of people/businesses make great claims, and do little research or just provide that as lip service.
BestChange was created with security in mind, which means that we pay utmost attention to the reputation and reliability of e-currency exchangers that we work with. All of them have been thoroughly selected to offer the highest level of service and customer support, so dealing with them is 100% reliable and legal. For instance, services working with WebMoney must have a very high to be included into our list of premium e-currency exchangers.
This here about sums up my issue with this "public service provider" as they put it. You can look into their terms of service and they quickly make you give up all and any rights to hold them accountable if something goes wrong in any sense. Why would you need to be fully indemnified from all liability if you make the claim all exchangers listed are 100% safe.
Sorry but I didn't go through all of the users thread about the scam in general or how he got there and what not but did they only arrive at that site because they were on Bestchange? If so that's enough for them to have a warning associated with them IMO. It's nothing legal and won't get your friends funds returned to them but people should be aware that they can drop the ball despite claims of 100% safety.
I must say it's very damning if they have removed legitimate feedback and allowed the exchanger to continue to do business despite being aware of how they have potentially scammed this user.
Now I have to ask how sure are you about the events and how they have transpired? Has the person received any further communication from Bestchange? I believe I read correctly that the guy is complying with KYC, is there any communication or movement on this?