Have you ever read references? It doesn't say a word about provably fair or not paying out, it is about 2 year old bonus bug case.

And by the way our provably fair algorithm is verified not only by an iTech Labs but also by Crypto gambling foundation, the one that wrote this interesting article about the site from your signature: https://cryptogambling.org/articles/luckygames-io-the-monarch-of-manipulation/