They have not responded for 3 weeks to me. And when I go on their online chat. It says "We are not online at the moment. Please share your problem/suggestion and leave your e-maill address here. We will mail you as soon as possible"
If they haven't responded, then it's confirmed that they're not operational for now. Possible there's a scam happening and I worried that many gamblers who deposited funds won't take it back, because of no adequate communication coming from their end.
Through this forum, it might help with little percentage and hopefully this can contribute something valuable.