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Instead of fixing the issue you are facing, you choose to take a holiday. Can you just give back users' money without holding it for no reason?
He keeps posting without even try to care or at least give a feed back for the post that already made by the users. It looks like that this project must be tagged as a shady exchange site.
So many people are getting angry about that right now. It looks like the team just robber all of the money from the ico. Thousand bitcoin and a lot of native altcoins like ether already scammed by the team.