Not going to accuse them of anything, but.. A very quick google search resulted in this:
https://www.hellopeter.com/coindirect (1.95 stars out of 5.00)
https://www.trustpilot.com/review/www.coindirect.com (1.9 stars out of 5.0)

And then the Google Play app has an average of 2.9 stars out of 5.0...


The first thing you should do before using a service/platform is check what the community's voice sounds like.