Fidor is just upgrading their API for our interface with them and there's no risk to anyone's money.
It would be great if you could post some evidence of this in form of a document/mail whatever you received from Fidor.
Good suggestion, but I'm not sure what we could post that would really prove anything. Will consider it though.
Meanwhile I suggest that you credit customers accounts manually. That takes some time but not too long; after all kraken is still small. But to get huge you need customers faith. And to win that (or not to lose it) nothing is more important than to transfer their money on time.
As small as we may be, we nonetheless do very very many deposits and withdrawals every day. And each one would have to be entered manually and formatted properly. And we can't have just any employee do this. For security reasons, only our most trusted people have control over funding. So it's not like we can just drop everything and have the entire team process transactions manually for a while. Processing the transactions manually would, relative to the volume we get, be so slow as to be hardly noticeable. We processed USD transactions manually and that was horribly slow for a volume that was tiny compared to our EUR volume. Doing it manually is also going to be much less reliable (i.e. entering wrong amounts), and we'd run the risk of losing a lot of money if we give too much or spend a lot of time fixing incorrect transactions later. Given that the API will be up again soon, it's much better to just wait for that.
We understand that everyone is anxious about this situation, but please bear with us, it won't be much longer.