I finally got my refund, 20 days after I initially requested it.
I recommend everyone nag as much as possible as that seems to have gotten the results I wanted. Submit negative forum feedback, resend messages, complain here.
.b
I'm guessing the funds are not readily available. I got mine (1 share) a long time ago, and I know I requested it quite a bit after a number of others.
I must say the infrequent and lack of communication from the ops is quite disturbing.
M