Quote from: LoyceV on February 06, 2020, 04:58:08 PM

Quote from: smartmixer_scam on February 05, 2020, 10:13:53 PM

How to prove your letter of guarantee is correct? letter don't have any signature, for kids only this shit?

I'd like to know this too. I received json-code from smartmixer_scam, but have no way to verify it's authenticity.
I tried to get my own code, but got a "Something went wrong"-message.

Quote from: smartmixer on February 06, 2020, 04:25:05 PM

We have already mentioned why this issue occurred during this mixing operation. At the time when the mixing order was created, our system was under maintenance, which resulted to a limitation of our wallets. At this moment, only the maintenance wallet was online.

I don't think anyone is complaining about having limited wallets available at the moment. The complaint is that you shouldn't send them their own funds without a warning! If maintenance happens: tough luck, try again later. But if someone doesn't check by himself, he'll never know his funds aren't mixed if you don't tell them. You can use as an opportunity to improve your service, and ensure it can't happen again.

Hi LoyceV, thanks for the comment.

The letter of guarantee is integrated with a special hash. With help of this hash, we can verify the letter of guarantee and check that nothing has been changed. The letter of guarantee is only used when issues in the mixing operation occur. Meaning our technical department needs to verify it's authenticity, that's why it can be only verified with the hash. And that's why we haven't integrated a signature but can consider to put it in the next update so that also users can verify its authenticity.

The error message has appeared because of the maintenance work that takes place at the moment.

And you're totally right, this shouldn't happen. As you already said, we will use this as an opportunity to improve our maintenance procedure, as well as the signature in the letter of guarantee, so that such issues do not occur again. The technical department has already been notified and will take care of everything.