So as I understand there is problem/bug in network and some transactions are lost...
Did they provide you with a txid? Did you check on
http://q2c-[Suspicious link removed]/ to make sure they sent the payment to the correct address, and it got confirmed?
They don't need provide me transaction Id because I can see it "control panel"... Im check transaction in
http://q2c-[Suspicious link removed]/ and all loks like OK. Im try check transaction on
http://qubitchain.info/ few days ago but can't find it. Page return me in error:
No information available about transaction(Error Code: -5)