Betcoins traditional deposit bonuses have always been slot bonuses with a 50x rollover, that are only redeemable at bronze level TWO. If you create a bland support ticket without this exact information, they will have no idea what you're talking about and expect you to be asking about the traditional casino bonus.
50x rolloverYeaaaaah, no.
I'll have to pass on that, the time it takes to roll a bet over 50 times and then probably lose as a result of the house edge is not worth it.
Might as well just save your time and play normally.