Hi,

Please note we care about each of our clients and do our best to meet customer expectations. However, all transactions and activities in our platform must be carried out only in a responsible way. Therefore, we are obliged to act in accordance with the set rules.

We do understand that in certain cases, specific requirements may not seem very convenient, but, by asking you to provide us with certain information, we ensure the safety of your assets and our platform, as well as the implementation of the legal regulations.

The customer's identity documents must comply with a set of specifications and validation requirements. If your KYC questionnaire or documents are rejected, the exact reason is specified by the responsible department, and it might be due to the following reasons:
  1. Your documents do not match the information provided in the KYC questionnaire or you failed to input the correct information;
  2. Your passport/identification card was not valid at the moment of submission;
  3. Information on your passport/identification card is not clearly visible;
  4. Your selfie is unclear and blurry;
  5. The document information is covered by hands or stickers/tape/duct tape, etc.

Please make sure you carefully follow our requirements in order to have your application successfully approved.

If you have any further question related to your account, you can always contact our 24/7 support team via live chat on spectrocoin.com.