SegWit really changed Bitcoin for the better. Compared to 2017, Bitcoin has become incredibly profitable in terms of fee
Well, in the past there are this jerk/s that spam transactions. At that problem, people are paying large amount of transaction fees so they could be quickly approved. At that time a lot of people are really pissed with the transaction fees and transaction time, I think that is the reason of this drop. It is not that profitable when we talk about fees since there are still a lot of complains regarding to fees especially to exchanges.