Please cite your sources and/or references because this claim sounds like a steeming pile of dogshit to me.
It smells like it too.
It looks to me like Coinsbit decided, in their infinite wisdom, to create another sock-puppet account with an official sounding name like "ExchangeSupport" with barely a grasp of English & used google translate to post this garbage in an effort to defend their misdeeds - which has backfired badly & only makes them look even more scummy than they already are.
Epic FAIL all round, but quite amusing nonetheless.