I have had a problem with my Ledger Nano S for over 2yrs now and Ledger Support can't even help me.

My Ledger Nano S issued me a Bitcoin Segwit receive address.

I transferred my coins to this address and have never had access to them.

My Ledger has never recognised this address since it issued it to me and according to Ledger Support they say that this address does not belong to my xpub.

The coins are still sat at this address - can anyone help me recover them?