Hi gr8gambler,

Thank you for reaching us. We had work to your advantage as we credit back your deposit amount as a courtesy being our customer to us despite of this unlikable instance. We are certain and positive on our judgment in this particular concern.

We certainly understand that there would be a frustration on your part for your cost, however on the other hand, we will not be able to credit the winnings to your account basing on our Terms and Conditions.

It was clear that we did not deviate from the standard protocol, moving forward.