Nope, the response time has not yet been exceeded, but the situation is non-standard (and I do not know why), so I ask that respond to it as soon as possible.
You have to be a little patient if the time you raised your ticket is not beyond 48 hours... I know it can be frustrating sometimes especially if you were carrying out a transaction and you wanted to be performed within a certain period of time. But there is no need to worry, I believe your issue will be sorted out soon.
Did you include the letter of guarantee in your support ticket? If you did, you issue will be worked on faster than if you did not include the letter of guarantee.
Yes, of course, I did everything according to the rules, and the FAQ, otherwise I would not have written.
I am well oriented and worked earlier this service.
But, having seen that the representative of the topic was later than the ticket was created, I wrote here, in the hope that this might help to pay attention.
Since I repeat, the problem is non-standard.
And I hope it will be resolved soon.