Hello amelik2,
Your account [amelik2] is associated with another FortuneJack username [PatDugan], the given fact makes us think that were dealing with the multi-accounting fraud.
We can only disclose shared IP address between the above-mentioned accounts. However, in case having a need of showing more detailed proof, were ready to provide official representatives with all the mandatory documents.

As for not taking any bonuses, both of the accounts have already used/activated the bonuses into the forms of free bets.
Team FJ
For sure you need to present us with more detailed proof.
The above 'report' doesn't provide any data except that both users are not in same household!
Did you requested KYC on both customers?