I have been trying to warn people about this exchange for a long time...looks like they finally scammed enough people and are closing up.
https://twitter.com/TradeSatoshi/status/1230509341142220800

Re-read this post and few others..they target accounts that sign up with names that are not complete, for example, "Pete P" vs "Pete Peterton" and then lock that account claiming suspicious activity.

They say you must then KYC but in the mean time they changed all terms and services, unregistered name in UK and moved somewhere they can scam users at will, and then of course, locked name fields so unless id matches exactly Pete P you can not change it....

Any support requests get ignored or sent back saying please fill out this...you do, then support says, sorry, please fill this out...you do, the support says, sorry please fill this out....it is automated scam.

Also you get banned on twitter for asking about why they are stealing user accounts.

Sadly no users will get money out.

The owner is know. He deserves to get caught for this fraud!
https://suite.endole.co.uk/insight/people/20279371-mr-francesco-alibrandi?page=companies



Other threads for this topic:
 https://bitcointalk.org/index.php?topic=5118992.200

Good luck getting money out...I think they are closing now for a reason. No one will be able to withdraw funds.

(posted this same thing in another thread but I think people need to see this here too.....sucks that so many people still get scammed from these guys)