Sounds like a classic exit scam. @OP, why did you choose to use a centralized mixer over Wasabi or Samourai (Whirlpool)?
Last year, I compiled a list of mixers that I could use in exchange operations (some of them, by the way, are already scammed, like this one), this mixer was distinguished by a small commission (they already increased it now), fast processing speed, multiple advertising campaigns and reviews. I used it, and everything suited me, there were no complaints from people.
Yes, I know about technology, more complex services, specialized tokens with zero disclosure. etc - but it all didn't suit me at the moment. * needed quickly and without potential problems * - but it turned out the other way around.
This is not the first time I have come there, this is the whole problem.I had little doubt since there were nothing to confirm in public that it's not made up (by OP). I did not have much time in my hand earlier to ask him privately for the materials but still I thought to leave a negative for smartmixer.io with a context that I will remove it once it will be resolved but after seeing two private verification by AdolfinWolf and LoyceV - especially from LoyceV who I trust to some degree; I really feel bad for OP.
That's a lot of money and I am starting to realize that it is an exit scam now. There are no other reason for smartmixer.io to do such things.
Crypto industry is really very much vulnerable and it's because of some small group of scammers. This people really do not have any moral. If they would use their skills for good things for the human race then the world would have been a better place. So sad that we can not do anything against them. Sometimes I feel frustrated when I see innocent people losing their hard earned money this way. I to lost some good amount of money in my life. But we survive and this is life.
I am really sorry for you OP. I will hope my best that smartmixer.io realize that they are playing with someone's life (10BTC is really a lot of money for billions of individuals) and this is no way ethical. How would they feel if they became the same victim by some other scammers? How would they feel if one of their family member become the same victim some day? I have seen people to hospitalize and then to die because of the shock of losing everything they earned in some incident. This is really not fair.
I wish your best health OP and if you do not get anything in return then just accept the reality and move on. Life gives us hard time and those of us who can make things once then we know the way to do the same again and again. I am going to revise my tag with better contexts and the flag was supported.
Stay safe everyone.
Unfortunately, these are not my personal funds, and now it will be necessary to return them gradually.
That shit, of course.