I asked one of their representatives on here to help and he just brushed me off and said to contact live support.

Their customer service team gave me a ridiculous answer for why they thought it was okay to steal the funds and then also any bets placed after using the bonus code, even if they were real money bets not related to the bonus.

I have asked again for them to help solve the problem, lets see what happens, I'm pretty sure if they steal my full balance then its clear that they are a scam shop.