I got trapped in a different way.
During the L1 verification, i filled in a nickname (they were not asking for any (official) document). Then almost a year later, they blocked my account and requested a L2 verification with official documents. No matter how many times I contacted them and requested them to change my name/surname in L1 , they were replying that this is not possible.
So essentially I had to present an official document with my nickname !! After struggling with their support for more than 3 months and receiving outrageous excuses/responses I finally gave up....
I cannot withdraw, trade or perform any action
During the L1 verification, i filled in a nickname (they were not asking for any (official) document). Then almost a year later, they blocked my account and requested a L2 verification with official documents. No matter how many times I contacted them and requested them to change my name/surname in L1 , they were replying that this is not possible.
So essentially I had to present an official document with my nickname !! After struggling with their support for more than 3 months and receiving outrageous excuses/responses I finally gave up....
I cannot withdraw, trade or perform any action