As we have said, we are rapidly trying to improve our CS, and customer input is crucial to that processes (As I have tried to inform BA).

I hope our new ticket system is working well, as well as our much faster and prompt responses via FB.

We will offer local pickups- but we are moving to a massive new facility in CO, so pickups will have to be from there .

ALSO: I now have access to the BA ticket system, so if you need a response feel free to PM and I can at least check on the status for you.

Hi Everybody,

There's no referral program in place at the moment.

There will be an option for local pick-up.

I'm going to do my best to stay up to date with this thread. I'm also running the facebook page and answering tickets.

Also, to address Carlton Banks, there is no conspiracy to maximize profits. 90% of our team is focusing on the engineering side of things to make sure we get this ready for Feb 2014. Our customer service team is trying to keep up with orders and questions as well as we can.

Having said that, if anyone has emailed us and is still waiting for a reply, please PM me your question.

If you want to verify that I work for Black Arrow, please PM me and I will supply my @blackarrowsoftware.com email address.

Thanks!
Matt