@2double0 Apparently it's Standard industry practice. I have been reading about William hill and how they handle cases of a user having multiple accounts. In most cases, they do a standard KYC and detect multi-account users from that. Having the same home address and so on, they don't solely rely on IPs but in this case, it seems like KYC doesn't do the trick... Even if you will provide 2 separate KYCs, FJ still counts that as multi-accounting according to their TOS. @amelik2 can't do much here... Their TOS kinda protects them. Also, I believe William hill does an upfront verification of the account so cases like these are protected right outta the window.


So it seems like at least the Big Boys do owe their customers the information regarding having an existing account already registered with them. Also, @Hhampuz I fail to see how it is silly if you are protecting your customer. I would literally brag about your Casino if they actually looked after me... Imagine being honest from the get-go, Sir/Madam we have detected you have an account already registered with us, please contact the support team immediately. Your ability to bet has been temporarily suspended... Sounds nice rather than silly TBH. This would show that the casino respects me and my money and isn't just there to basically rip me off... Rather than having to rely on shady industry practices why not stand apart from the crowd? Literally takes a day of coding to make these kinds of filters and you end up the trouble of going through cases like @amelik2...  

At this point making an account on FJ seems like a gamble in itself. Just hope that none of your coworkers or your family members hasn't opened an account with them because if you win big, you might end up with nothing and if you end up losing money, FJ will let your account slide through. The real question here is has this happened before and what's their TOS on that. Their TOS agreement allows them to make the Assumption that you and your brother are basically the same person because you are living under the same roof and even a KYC won't be enough to change their mind apparently. I mean if FJ doesn't want to expand its operations then these kinds of TOS make sense but a casino/bookmaker who wants to dominate the market will have way more leniency than relying on mere IPs to detect multi-account users TBH...

Edit:


Or could be something like this, "Oh hey you've already used this IP, Kindly contact the support team if you believe this is a mistake". You are basically implying that every new user is a cheater trying to abuse the promotions etc, But we live in a world where a person is innocent until proven guilty... Your statement implies otherwise...

---

Source:
[1] https://www.williamhill.com/app/answers/detail/a_id/5065

---

^{Note: I feel like I have to leave this here, I have nothing against the signature campaign members of FJ or FJ altogether. I believe a better environment can be made for the punters. From learning from these cases and embracing the technology which is publicly available. Also, I'm not getting paid by or am I linked with @amelik2. All of what I have said are my genuine concerns. I never take part in dramas, I let the big boys do that but if this is the industry standard then people are literally burning their money away as if they weren't going to anyway. With that being said I'm gonna hit the sidelines and see how this situation develops.}