File a complaint with the the forum and ask they contact the Agent not Orbitx.  Also if a Mod here can contact Odsy88 and add to this post. Orbitx has a habit of increasing commissions if they are hit good and since they are one of the few betfair labels once a punter gets the increase some violate rules and open a new account to get the lower commissions thus breaching the rules.  Never ever open multi exchange accounts with the same agent....Find another agent. If you get caught at betfair doing this they confiscate the entire balance incudung deposits in most cases.  Odsy88 sending you the deposit back shows they are not out to steal but to follow rules.