You are very welcome!
I am sure you will receive full explanation about any game if you reach out to support. As for the chat, come on, they are not that hostile.

I am really proud of our Sports chat and users who are there all the time. From a support standpoint they are perfect, not creating issues at all.

Dusan and me are there almost all the time (aside from having to sleep a bit) and are always happy to help.

If only everybody was like you guys;)
Personally I always recommend everyone to try out when available, the free faucet,,, that is the best way to learn about how to play games and especially on sportsbook to try out all the lines and even odds styles (some prefer decimals like me).
Also, with the forum (I do not use) plenty of chances to earn by contributing:)