I got a problem with this website. Here is details. I have made my first deposit but i did not recieved my first deposit bonus. I supposed that it was automated but didnt recieve. Then i played and i lost my whole balance. Then i checked website and realized that i should e mail you. Now i send this bonus request to you. My ticket number 30015
We certainly apologize for the delay in adding the bonus to the system. The reason there was a delay is because a supervisor was needed to add the bonus and we do see that has been added.
We receive a lot of bonus abuse and therefore all accounts must be reviewed in order for the bonus to be added.
We certainly agree that your bonus should be added as fast as possible and we will ensure that all bonuses are added quickly.
We have a host of promotions and bonuses coming and we can assure you that speed will be a top priority.
We also do see that you did play after these statements and we are thankful you continued to do so. Thank you for your quality feedback.