I hope that mine is one of them as I am still waiting for Kraken to resolve this 38 days after my initial deposit. I have contacted my bank on numerous occasion who have told me just like giorgos story that the money was credited to Kraken's account.
Do I have to go through the crazy problem of contacting FIDOR myself just to prove it?
Or do I have to start bad mouthing Kraken on here too in order to get my deposit in my account.
Girogos, did Kraken do as they promised and credit your account the extra 40 Euro you paid to prove it?
Hoping that since this post my account will be credited before the day is out.
Hi shockload - I'm afraid your deposit was not one of the 8 we found. As I said to you before, we are pressing our bank to contact your bank. I haven't heard how that's going, but I've just contacted our head of payment tracing and will let you know when I hear back. Giorgos can confirm this, but we did reimburse him for the 40 euro he paid for the investigation from his bank. He did some kind of official request for information on a lost remittance. If your bank offers a similar type of investigation, we'd be happy to reimburse you as well, but only if the investigation shows that the deposit was already at our bank. I know that your bank has already contacted our bank, but I think the fastest way to resolve this issue is to work at it from both ends. So if there's anything else your bank can do to advance things, I think it's worth doing.