I've had nothing but shitty experiences with them too, and theyre nearly impossible to talk to/interact with until you start ordering thousands of miners I guess
I told you what has been told in this 3d nearly 2-3 weeks ago as a comment on your youtube channel where you answered that you're gonna check it out for yourself :-)
Didn't get an answer btw, however, where you able to sort this problem out on your A10 (which you reviewed)?