Hi yesterday i deposited 2.1892478 ZEC (zcash) to yobit ..  in history deposit i see deposit cancelled . support no answer my ticket

this is my deposit transaction to yobit  ...  aslo many cofirmed

https://explorer.zcha.in/transactions/21042f9630c35b02a30e3e698536c54e5d5586477ec883cbd8825b35c3edefc1

 this is screenshot deposit cancelled by yobit without back money 🤦‍♂️

https://i.imgur.com/TV6mCXh.jpg