Employee #2 from sportbets.io : rdbase
Talking about some nonsense game while we are talking about a serious case when somebody stated that he lost 150k.
To obvious, Next time when you make a post, trying to hide my "negative" posts, please first write something normal to make it lets suspicious.
The user in question is talking about 150,000 gbp here
I think it is good that people have insight into the situation and are wary that such bookmakers are apparently allowed to withhold money. The purpose of this forum is to share user experiences with each other. Whatever has happened now.
Moreover, if you have solved this with this user, it would also be to your advantage that you can indicate that the problem has been resolved.
Now you turn around the facts, and you dismiss it as a personal matter, but it is not, since there are several people playing on your site and these people have the right to know what kind of situations arise before done and whether it is safe to play at a bookmaker yes or no.
Has it been resolved with the user reporting that he has lost GBP 150,000?
You give the reason that the documentation submitted by the user does not originate from the location from which he may legally gamble.
This means that he would have logged in from an IP where gambling is not allowed. Then it seems normal to me that you refunded the deposit? I also wonder to what extent Cyberluck (your licensee) is aware of this and whether or not their organization allows it, I don't think. Regarding legislation, you are obliged to refund this amount in the event of an incorrect / non-legitimate registration or deposit.