@datahawg,
we just sent your transaction again, keep it or donate it to a good cause. Your order was delayed because it was an online transfer. It contained no confirmation code or way to look up your order. Which means we have to sort through support tickets and try and match names to orders.
If you stick with the three forms of payments mentioned on the website, and include all of the information, orders are sent out the same day we receive them. We want each of our customers to have a good experience, but in order to do so you have to follow the instructions.
I understand. Thank you. I guess I didn't know the difference between a wire transfer and an online transfer. It's likely that's how these other users transactions got lost, too. Perhaps your website should explain this better to avoid this problem in the future and to make your job much easier. Your site says something about an ACH transaction. I'm not a banker and have never heard of ACH. I did send a confirmation number but apparently that wasn't sufficient for this type of transfer.