Quote from: Sprocket on February 27, 2014, 07:27:43 PM

Quote from: TribalBob on February 27, 2014, 07:03:23 PM

Quote from: Sprocket on February 27, 2014, 06:57:02 PM

Quote from: JoelKatz on February 27, 2014, 06:46:46 PM

I had 0.036 BTC at C-Cex and it was refunded.

So the pattern seems to be that regardless of when the ticket was filed, since I believe I was one of the first to file a ticket and also to post on the troll box about the withdrawal issue (which initially other posters disputed, incorrectly), the money is being returned if you have small amounts.

If so, that is not a reasonable approach. Proportionate reimbursement would make more sense, rather than leaving some people 100% on hold and some 100% cleared, why not portion it out. Or even just return up to a cap amount - say .036 BTC - to everyone and then disburse more later as funds become available.

Right now, it just leaves the 102 of us with no reimbursement in the dark (ironically). You end up with 500 happier customers with small amounts of BTC and make the customers with larger balances very frustrated.

Please be patient. Trades are beginning to pick back up, volume is increasing which means we will be able to return more funds and faster. We have also added PremineCoin and RubyCoin and are working to add others so that we can bring in more new trades and increase volume as well.

We can all speculate on what the best course of action would be and there are many different options that could be taken, but we feel that this has been pretty effective to this point and we believe this is the best route to go for the moment.

We are sorry for the inconvenience and feel that we are doing the best we can with a very shitty situation.

We appreciate your understanding and patience.

As I said on the troll box, I can be patient, and I understand you were handed an ugly mess to deal with. I want to have faith that you will reimburse my BTC in due time, but the fact that BTC is going out and I have not seen a single satoshi shakes my faith in the equitable dealing with the problems. Frankly, the people who have received their DRK or BTC telling the rest of us to be patient since they are 100% resolved while we are 0% resolved is a much bigger irritant than help.

We probably wouldn't take the time to respond except to refute the scam allegations. ;-)