It would be great if you could guide in more detail

Although I'm not in this case, I don't know how to get it back if I have the same problem, I think he doesn't know how to do it either

Since Electron Cash is a fork of Electrum then it should be compatible with the same recovery phrases. Simply import the seed into the Electron Cash and you should be able to access the coins. If it doesn't work for some reason then export the private keys in Electrum ('Wallet -> Private keys -> Export') and recreate the wallet in Electron Cash.