Hey, thanks for posting the answer! Glad to see they're reactive as usual.
It indeed seems in line with their policy so that's rather reassuring!
What is Rainbow Group? Did I miss it being mentioned somewhere?

EDIT: I looked for the French rep. and googled the e-mail address:
https://www.google.co.uk/search?q=nonopvy%40gmail.com
2nd result shows:
https://www.royal-fund.com/index.php/en/representatives
Looks rather dodgy too...