I am quoting part of the post for visibility of images
Did you contacted Bitforex support?
Did you tried asking them about it via support? Maybe they can give a better reason about your account being frozen but totally erasing your deposit is really untrustworthy behaviour.
He says that he did, However I am not sure how long ago he did that... Some supports are shitty when it comes to responding complaints. They can even take more than 48 hours
Then they just reset my account, the funds disappeared, support is not responding.