Hello
Yes, I contacted support, at first they asked me to go through KYC, and said that they would open the windrawal. KYC I passed, the windrawal was not opened. they said some kind of investigation is underway on my account. I have one account, I have no more accounts.
Did you contacted support after the investigation was over about the reason of taking all your balance? Even if it was multi-account should not be a reason for taking all the balance, its unethical.
I also raised questions in a telegram chat, in Russian and English, for my questions and understanding I was simply deleted from the telegram chats
Ignoring questions and removing from the group - seems like they just want to keep the money and keep you in circle with this.
I am afraid there is nothing more you can do here. They don't have any account here otherwise we would have added feedback.