I believe we have no way to help you based on the descriptions you give here  It is partly your fault for using unorthodox wallets. We have always suggested and emphasized that users on this forum should use Electrum as the safest wallet. You didn't do that. Sorry, but I think we can't do anything for you. They do not reply to your messages, all you should do is give up. Sorry about that  From now, be extra careful in any future transactions or options.