Seeing how bit starz customer service is not trying to help an unhappy customer and is instead trying to blame everything on the customer, i would stay far far away. Even if the customer is in the fault, you must not leak private data and also try to shame him on a public forum.
If a customer complains about a casino on a public forum this can negatively impact their SERPs, I think the casino has the right to show evidence to prove that the customer is at fault or making a false claim.