EDIT: I decided I won't no more place a bet here. "Live" chat replies 10 hours later. THis site is a BIG disaster.. Now I understand why there's 0.0001 bets only, crap support, crap bet volume.. No serious bettor will bet here.. They are cocksuckers.
STAY AWAY IF YOU CARE FOR YOUR HEALTH, they will get you mad and break your keyboard..
I'm not sure about your experience but whenever I reach them out, they always are replying as soon as possible but it's not that forever and it's taking less than an hour. I think that's already the longest time that I've waited for them to reply.
Yep, the volume for games aren't that much and you can find some more or a better place if you want to but I think they're all good. However, if you think they don't pass on your taste, look for another one.