Just for clarification, you just used your son's email to reply right? And for the BitStarz account, you only have one registered on your IP? How come they say you broke the rule of welcome bonus more than once?
How much is your deposit? If you can afford to lose that, maybe you just need to move on. What matters here is, you post your experience to warn others. Sorry for your loss.
Yes I only used my sons email to reply, using one of he's old laptops and the windows live program is set up with sending out with he's email I do receive all mails on my own email though.
Luckily I didn't get to deposit much on that site, i only made around 200$ in deposits total, last deposit was 30$ i think, where i was lucky enough to win on monopoly live witch got me up to 4380$ that would have been really nice to get since its about what i get from 3 months in pensions so yeah that is a lot of money to me, but on the bright side i didn't lose much at this casino.
And yes that's the main reason I am making posts around the web to warn others so they don't run into the same thing.
That means you only have 1 single account on Bitstarz so we should now remove the IP issue here since the welcome bonus doesn't abuse as well but the site support still insists on the IP issue, right? Well then as you also mentioned after you offer them lots of options to prove that you are the only one who speaks to them, even doing a video call, they didn't bother now to reply to you and almost closed the ticket. Unprofessionally in my case.
My response here is solely based on how I look and understand the story. Don't like to be one-sided as we need Bitstarz's own response about this although, as I said, the site reputation doesn't seem to be good overall and honestly. Aside from that, I don't like the way their support is talking to you.
You have 2 options:
a) Continue to talk them nicely even how annoyed you are until your patience level reached its critical level
b) Accept that you are now unable to get that amount and move on