Very lucky indeed. The cause of the issue you experienced might be your internet connection. It happened to me before where I sent one but when I checked the result it didn't send just one but two of it. I open the image you provided and the time is all the same. You also mentioned that you placed bets two times first for 22:10 and second for 22:11. Just contact the stake about it.
It's unlikely that his internet connection is the one causing the problem since he's not the one placing those bets in the first place. The time of the bets are the same (but the betids are different) because that's how fast bets can be made on stake.