They asked again and I provided documents, then my account got closed, reason withheld for security purposes...
Is your account closed for good, they've informed you they will not let you use their service any more?Because it's a big difference between suspended and closed.
Depends what is happening there, due to AML laws it can be a pretty long wait to get those funds, legally if indeed they have an investigation they can freeze those more than a year and it is little you can do. Maybe a complaint to the financial ombudsman would help you a little, at least you will know what is going on there but be prepared for a long wait.
At least it seems like you're in the EU, there are still some ways for people here to file complaints against them even after Brexit...
Seems these corona times lead to losses which they decide to make up with customers funds?!
Doubt that they shouldn't be affected by it, what worries me is that crappy token.
And, anyone updated their app today?
Just when I hit update, I received a phone and when checking back the numbers are not loading anymore, they stay blurred like on loading but no matter how much I wait nothing changes.
I guess I'll have to reinstall it!