Hey Everyone,

This is a small update regarding my case, I've decided to contact the support team today to get an update and was told to resubmit my video which was already available on youtube and provided via email, I've provided a video once again via email which was asked. At this point it seems like they are giving me the run around to avoid reimbursing me for the technical issues i faced on april 11th. I will provide screen shots with the support representative if required. Something that is clearly the casinos fault shouldn't take this long to investigate. The video is genuine and unedited screen recording using quicktime player & show clicks function, the video is in real time with the live host talking as i'm unable to click the undo button. I'm very dissatisfied with the support team on bitcoincasino.io, You have everything you need, now make this right so i can delete my previous posts and provide a new update about our resolution.

Thanks,

Elton Gashi