..I talked briefly with the bank (phone) and they told me that it might be because I have used the card while travelling ... yeah, well; that's why I wanted the card to begin with! Anyway.., they told me to send in an email via their contact form on their website which I did yesterday..

update 20. mar: looks like getting my money back will be a nightmare ... i wouldn't bother with these cards  ...banks are horrible, horrible stuff ..   will stick with cash from now on...ohwell