Heya - because it has shipped to you using the shipping method you selected and well within our stated timelines. The only time we can refund you is if that parcel goes missing, otherwise it doesn't make sense to dish out refunds when you're going to receive the order you received within the time period you agreed to during checkout? Hope that makes sense:)

Here's what you ordered:


And here's your order history:


If it will help I can break down those timelines against the timelines you agreed to during checkout to confirm that we were within our published timelines on your order?