I trust my own experience that is completely positive. I do trades on Latoken from time to time and I have NEVER had any problems or misunderstandings with them. Fast withdrawals, fast answers from their support service. I really can't find any reasons for mentioning smth unfriendly about them.
The story is actually different for different folks. I have not also had any bad time with Latoken in particular, but because many have warned against it, whether it is true or not, I have decided not to use it again. Although, one major thing I do not like about the exchnage is that it lists a lot of shit coins. Most of the c=tokens are traded on it are already dead or half dead. So, I find nothing encouraging about it.