My scenario: I have a verified account with KYC approval on CoinMama and I havent touched the account till recently observing bitcoins halving situation so I decided to get on the action.

I purchased $500 total of $25 added fee.

The moment I do this its states a "wallet confimation" is needed that was sent to your email address. Obviously, I check the email on my profile and its the same, then I check the spam folder to see anything and still nothing!?

So I contact support on the situation and 2 days later I get a response on everything Ive already provided the last four digits of the ID used to verify and wallet address.

The total of starting and until now has been few days now...

Keep in mind this is not a small transaction this is half a grand just taken and they keep giving me the run around. Its already been 2 days? Im aware of the covid19 situation, but this is all done online if you are working from home..