In my experience, you need to file for an affidavit para mawithdraw mo yung remaining funds mo, with is a tedious process at dahil quarantine ngayon eh hindi mo talaga magagawa.

They suspended my personal account 2 years ago dahil madalas akong nagpapasok ng malakihang halaga sa account ko dahil need ko yun sa trading purposes. They asked me for financial details, source of funds at COE. Provided them all with the necessary documents at ininclude ko na maging yung mga freelance ventures ko (kung san ko nakukuha yung bulk ng pera). They insisted na I broke their ToS, pero hindi nila masabi saang clause--puro vague description lang. Nagpunta pa ko ng head office nila sa Ortigas to clear things up to no avail. Up to this day, hindi ko alam kung may nalabag ako sa AML regulations natin para isuspend nila account ko.

Anyway, nagsend ka ba ng money papuntang gambling sites or something of the likes using your coins.ph wallet? They have that in their ToS, in compliance with our online gambling laws dito sa Pinas.